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Everything You Need to Know

At Koi Athletic, we want every customer to be completely satisfied with their purchase. That's why we have a comprehensive return policy allowing returns within 30 days of delivery as long as the product is still in its original condition and unused. If a customer is not happy with their purchase, they can send it back for store credit or exchange for a different item - no questions asked. Our goal is to make sure everyone at Koi Athletic is able to find the perfect product for them!


About Our Policy

Koi Athletic is committed to providing the highest quality products to our customers. However, due to the many variables that are out of our control, we cannot guarantee that your product will operate as anticipated. Therefore, Koi Athletic disclaims all warranties for any products purchased through us, whether expressed or implied. This disclaimer also applies to any associated materials or information provided by ourselves or a third-party. We will make every effort to ensure that your products perform as expected, but Koi Athletic is not responsible for damage and/or malfunction caused by abuse, misuse, unintentional accidents, faulty hardware. If a problem arises during the warranty period despite taking appropriate precautions during installation and operation, contact our team of experts immediately so they can help troubleshoot the issue.


How it Works

At Koi Athletic , we understand the importance of shipping your products and ensuring that they arrive safely and on-time. Our goal is to process orders within 24 hours and out for delivery on the next business day. Shipping can take anywhere from 3-7 business days depending on the destination. If an item you order does not meet our high standards, simply contact our customer service team who will resolve any issues quickly and efficiently. To protect our customers, all orders are sent with insurance which is included in the purchase price of all items.

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